Frequently Asked Questions

At Joe Machens Ford, we're committed to delivering top-notch service in every aspect at our full-service Ford dealership. Regardless of whether you simply want to browse new Ford trucks or you're looking for a specific part or accessory, we will do our utmost to provide the service and expertise you deserve. If you have a question about something that's not listed here, please feel free to call 888-453-7492.
Questions About Our Vehicle Inventory

Q: How can I schedule a test drive?

A: If you're interested in taking one of our new or pre-owned models for a test drive, contact us online or by phone to arrange your visit. You're also welcome to stop by our Missouri Ford dealership.

Q: What is the difference between the used and certified pre-owned cars at your dealership?

A: Our selection of used Ford cars for sale contains a variety of models in excellent condition, but our certified pre-owned (CPO) models stand out for their high quality. Only models that pass a detailed 172-point inspection can receive this status. Contact our team of Ford dealers to learn about other owner benefits when you buy CPO.

Service & Parts

Q: How often should I bring my car in for maintenance?

A: It's important to keep up with routine procedures such as oil changes on a regular basis. While your owner's manual is also a great place to find factory recommendations for service, the technicians at our Ford service center can take the guess work out of knowing when to bring in your vehicle for maintenance.

Q: How can I order parts for my Ford vehicle?

A: If you know the Ford parts or accessories you need, simply fill out our convenient online parts order form. If you're not quite sure what you need, call us at 888-257-8197.

Finance FAQs

Q: How do I start the car financing process at your Ford dealership?

A: The easiest way to proceed with financing is to make an appointment at our Ford finance center in Columbia, MO. You're also welcome to begin the process by applying for pre-qualification via our secure online form.

Q: Do you offer any financing tools?

A: Yes. Before you meet with our team, you may want to explore our online tools to help you value your trade, assess your credit, and estimate monthly payments. 

General Dealership Questions

Q: Are you open on Sunday? 

A: We aren't open on Sunday, but we are open from Monday through Saturday in all of our departments.

Q: Why should I choose your Ford dealership?

A: We're invested in becoming your trusted go-to Columbia, MO, Ford dealer. This is a tradition we have held since 1969 and are passionate about continuing. We're here for you from the moment you enter our dealership to window shop and long after your purchase.