Service Department

We offer free Wi-Fi, snacks and beverages in our comfortable waiting area or work while you wait in our guest business center. We offer several computers, a printer/fax machine, and a mobile device charging station so you can stay connected. But we know you may not be able to wait on your vehicle. Our courtesy van runs on a regular schedule and is available to take you anywhere within the Columbia city limits. We can also make arrangements to pick you up when your vehicle is complete. If your vehicle requires major service and you'll be needing a vehicle in its place, please contact our rental department.

Please contact us with any questions. We accept cash, check and major credit cards. (Visa, MasterCard, American Express, Discover and Ford Service Credit Card).No appointment necessary.

Service FAQs from Joe Machens Ford

Q. What are your service department hours?

A. Our Columbia service department is open Monday through Thursday 7:00 am to 6:00 pm and Friday 7:00 am to 6:00 pm. We are closed on Saturdays and Sundays.

Q. Should I service my car at the dealership?

A. Do you want your vehicle to be properly serviced? Going to your local Ford dealership is the suggested way to ensure that your vehicle is serviced correctly according to the manufacturer's specifications. Schedule your service with us today.

Q. How often should you service a car?

A. We recommend consulting your owner's manual for specifics on what service your vehicle needs and for how long. It is often recommended to get your vehicle serviced every three months or so for basic maintenance. Contact us if you need assistance in getting your owner's manual. 

Q. How much do car repairs cost?

A. The repair costs at Joe Machens Ford are some of the most competitive in the Columbia, MO area and beyond. Take a look at our service pricing today or find great deals by looking at the service and parts specials we post online.